All orders are processed between 9.00 a.m. and 5 p.m. (AEST) Monday to Friday except SA public holidays. Your order will be dispatched within 5 working days, usually faster, unless otherwise advised. Should you require faster turn-round of an order please contact us. All orders are shipped using Australia Post Parcel service. Express shipping does not express dispatch turnaround only transit times. Should you require a faster turnaround of your order or must have the ‘Track n’ Trace’ service please contact us by email.
Australia Post services are used for all domestic deliveries. Most orders are sent by eParcel and this allows you to ‘Track n’ Trace’ your delivery.
Fire and Rescue Australia can ship orders overseas. You will receive a quote for postage based on the weight of the stocked item. The order will not be shipped until this freight quote has been confirmed.
All purchase prices include Australian GST. Shipping (where applicable) will be shown separately.
You will be required to pay for the product online by PayPal account, cheque or direct deposit and will process the transaction on receipt of your order.
Note for cheque and direct deposit purchases, goods will not be sent until the funds have been cleared by the bank.