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Refund Poilcy

 

Fire and Rescue Australia are proud to stand behind the products we sell.

Should you change your mind, you are welcome to return goods for a refund within 14 days from receipt of goods or exchange within 30 days from receipt of goods. Goods must be accompanied by proof of purchase, be in original purchase condition and include packaging.

No returns on safety & climbing gear and clearance items. Clearance items are non-refundable but can be exchanged for different sizes if available.

Should you find a problem with your purchase, pending assessment, we will offer you a replacement, repair, or an exchange on the faulty product where:

• the product has either faulty workmanship or materials
• the product is, or becomes, faulty through no fault of yours
• the product has defects that were not obvious or not brought to your attention

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